VividForge AI Support
Last updated: 2026-09-28
Contact us
For help with VividForge AI, email support@fonovapplab.com. Include your app version, iPhone model, what happened, and the approximate time. You can also open Settings → Contact Us in the app. Do not send passwords, payment-card details, or private media unless needed to explain your request.
A creation is delayed or unavailable
Check your internet connection and reopen the project before starting another generation. Availability can change with model support or service capacity. An unavailable model or plan does not mean your existing credits have disappeared. Tell support which tool you selected and any message shown.
Save your results
Server media is temporary and scheduled for cleanup after its 24-hour retention window. Save completed results to Photos or Files promptly. Results already downloaded to your device can remain available locally; uninstalling the app can remove its local copies. Exported files in Photos or Files are under your control.
Purchases
Use Restore Purchases in Settings for supported purchases. Manage or cancel subscriptions in your iPhone’s Settings → your name → Subscriptions. Deleting the app does not cancel a subscription. Apple handles payment and refund requests; see Apple refund help. Consumable credits are different from subscription access; contact us if a completed purchase is missing.
Delete your account
Open Settings → Delete Account and confirm. Your account closes immediately; active tasks and media cleanup may continue in the background. You can close the app and return to Check deletion status. Completion removes your account content and unused credits, but limited payment, accounting and fraud-prevention records remain; these records are not anonymous. Copies exported to Photos or Files remain under your control. Deletion does not cancel an Apple subscription: use Manage Subscription to stop renewals. Start Again is available after completion and opens an empty workspace; it does not restore deleted content or unused credits.
Other privacy requests
Email privacy@fonovapplab.com to request access, correction, or deletion. We may need information sufficient to locate and verify your anonymous account. Do not send your account password or Apple credentials.